The paper describes our fieldwork in the Danish retail industry. In our work, stakeholders’ pattern recognition provided an insight to the existence of gaps in domain knowledge among the stakeholders.
The challenge of bridging these gaps in an information system design has inspired the development of a light-weight technique that can augment the rapid ethnographic methods in our fieldwork, i.e. Pair Writing.
Through several Pair Writing workshop sessions, we validated our fieldwork findings. In addition, the results of our workshop sessions have shown the potential of Pair Writing in validating our rapid ethnographic fieldwork findings.
*The Pair Writing technique has been adapted in Service Design for improving government services in Australia and The United Kingdom.